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Emotional quotient or intelligence. What is that? You know, for me, it’s really taking into account the fact that we’re humans. We’re terrible as humans, full of defects, and it means also we’re all working in a completely different way. So you need to have ^[the] emotional intelligence to acknowledge that everyone is completely different and to be able to value everyone as being different and appreciate those differences. It’s also to understand the dynamics of each people because, if everyone is really different, then they’re going to interact in a very different way. You can imagine the number of combinations that that can get. It is starting with this assumption that everyone has got a superpower. And if you’ve not found it, it’s because you’ve not searched enough; and your role is to make sure that this superpower can be unleashed. Because everyone in the team is seeing it and appreciating it.

There are situations where you really need emotional intelligence. I remember some situations when we have people who were very creative in the room and they were not really listened to or respected. Because they were not evolved to prove things. They took more time to put things together. And, I am saying, “ok. If I see this, and I put this together…” And I remember one of the guys who was participating in one meeting, you know, after the meeting when we had a coffee and just debriefed; then he came up with so many interesting ideas! But he was not participating in the same way as others, and people were not really valuing his added value. And by the time I spent with him having coffee, I realized how much worth he could bring to the project. And I could bring these ideas back to the next meeting, saying: “you know, he said that last time, and we should incorporate that; what do you think?” And then people valued this contribution.